FAQs

What does your creative process look like? 
It starts with good books! We love to read, and we’re always on the lookout for bits of quotable wisdom and wit from our favorite authors. Once we choose a quote, we start the design process on screen and by hand. Then we transfer our designs to canvas for painting and hand-lettering, followed by cutting, layering and sewing fabric to form the finished piece. Every product we offer is one-of-a-kind and made with love.

What materials do you use in your wall art?
We love mixed media, and we typically use the following elements in our work: canvas, paint, ink, colorful burlap, felt, patterned fabric, buttons and canvas frames.

How quickly do you ship?
We try to ship out the next day whenever possible, but most shipments are within two to three days. Note that once we ship your item, we can’t control how long it takes to get to you. We use Priority Mail from the US Postal Service, and they estimate 1–3 days for domestic delivery, but it can sometimes take longer during peak seasons like Christmas. If you are ordering a gift, we recommend that you place your order at least 10 days before you need the item in-hand.

My order is a gift. Can you ship it directly to my recipient?
Yes! We’d be happy to do so. Please provide your loved one’s name and mailing address. You can also leave us a note if you’d like the gift to include a hand-written message, which we’re happy to prepare on your behalf.

Do you ship internationally?
No, we ship only to mailing addresses in the United States.

Do you offer custom work?
If you have a favorite quote that you’d like us to consider, please contact us. Not all quotes are a good fit for us, but we’d be happy to ponder your idea and speak with you about the possibilities!

What is your return/refund policy?
Items purchased from The Home Place may be returned within 30 days from the date of delivery. If more than 30 days have elapsed since your item was delivered, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No refund will be issued if your item is received in other than its original condition, is damaged or missing parts for reasons not due to our error, or if the item is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten business days.

If you haven’t received a refund within ten business days, first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have followed these steps and still have not received your refund, please contact us at thehomeplacekc@gmail.com. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost will be deducted from your refund.

When shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.